Our Weekly Message for October 20, 2004

Greetings special friends,

We have just returned from a visit to Linda and John Hall, owners of Happy Feet Boots (www.happyfeetboots.com). We had the chance to see the new boot and have even seen it in action at several performances. It is incredible with a flexible sole that is not comparable to any other boot that we have seen. We are also delighted to announce that Happy Feet Boots will be sponsoring the Happy Feet Miss High Kick award at our workshops, camps and National competition. We salute Happy Feet for joining the support of this special award.

Here are some thoughts for the week:
“We attract hearts by the qualities we display; we retain them by the qualities we possess.” Jean Baptiste Antoine Suard (1733-1817) journalist
“Life is like a coin. You can spend it any way you wish, but you can only spend it once.” Lillian Dickson
“Doubt whom you will, but never yourself.”
Christian Nestell Bovee (1820-1904) writer
“Success has a simple formula: Do your best and people may like it.”
Sam Ewing (1920-2001) humorist

Since E-mail encompasses almost 95% of our written communications these days, there are some important factors, especially when E-mailing about business. Below is an article on the “7 Deadly Sins of E-mail” that might actually be of help to you, your students, or business associates.

I hope you have a fabulous week, and please, make sure to keep in touch.

Joyce E. Pennington
President, CEO
American Dance/Drill Teamฎ


You Guilty? The 7 Sins of E-Mail

E-mail can not only hurt relationships, but also slow down business, according to a new survey from Great Britain that points the blame for it all squarely on a lack of e-mail etiquette, says communications expert Dr. Peter Collett.

Fully 61 percent of workers say a lack of e-mail responses are delaying business decisions. E-mail is no different than face-to-face interactions. People DO form an impression of who you are and how competent you are based on how you write and use e-mail. CNN reports that the survey of 750 office workers across Europe, which was commissioned by palmOne, identified the seven deadly sins of e-mail.

Are you guilty of any of these? Is it time to repent? The seven deadly sins of e-mail and what to do if you're guilty:

Fully 79 percent of those polled said they resented having to chase e-mail responses when their important messages are ignored. In addition, 25 percent said they had to do this for more than half the e-mails they send. This impacts business. Nearly two-thirds of the respondents said business decisions were delayed due to a lack of e-mail response. What can you do? Always acknowledge receipt of an e-mail. Use the "out of office" function religiously when away.

"Oh, I never received that!" No one lies about e-mails like the Brits. About 11 percent of Britons actually confessed they lie about receiving an e-mail, which is twice as high as other countries. As CNN notes, denying that you ever received an e-mail just breeds distrust. Remember, it's easy enough for the sender to confirm whether the message was delivered. What can you do? You ignored an e-mail. Acknowledge that. Don't embarrass yourself by denying you ever received it!

 Never presume that sending an urgent e-mail without a follow-up phone call is enough. Twenty-seven percent of survey respondents said they were annoyed when urgent e-mails were sent without an accompanying phone call to draw attention to it.
What can you do? When you send an important e-mail, pick up the phone.

Be succinct. Sending verbose e-mails when a few well-written sentences will do is irritating, particularly to senior management. What can you do? Get to the point. Say less and your e-mail will be read more.

Send an e-mail to many people and your colleagues will think you're spamming them. Only copy the most relevant people. What can you do? If you must copy others on your messages, include only those people who have an active interest in the subject. The benefit to you? You'll get a more immediate response.

Neatness counts! Fully 81 percent of the survey respondents said bad grammar, misspelling, and disconnected arguments gave them a "negative feeling" about the sender, while 41 percent of senior managers said badly worded e-mails implied laziness and even disrespect. What can you do? Remember your seventh grade grammar lessons. Use proper spelling and a verb in every sentence. Treat every e-mail like a formal letter. Proof it before you click the "send" button.

Since no one can see that sly smile on your face or that sarcastic tone in your voice, be careful! It's easy to get the tone wrong in an e-mail and then your casual comments or humor are misunderstood. Short, sharp e-mails can unintentionally damage relationships. What can you do? Never reply to an e-mail if you're feeling angry or emotional. Avoid snap judgments.


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Photos courtesy of Curtain Call Costumesฉ 2007 Simone Associates
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